Terms of Service

These Terms govern your use of the Midway Rebound service, operated by Midway Management (the "Operator", "we", or "us"). By creating an account or submitting a form on our site, you accept these Terms. If you do not accept them, do not use the service.

Midway Rebound is a software-as-a-service product that places automated AI voice calls, sends SMS, sends email, and (optionally) drops ringless voicemail to phone numbers and email addresses that you (the customer) provide. You are responsible for ensuring you have the legal right to contact the people whose details you submit.

• You must be 18 or older to create an account.
• You are responsible for the security of your password and for activity on your account.
• One person or business per account. Sharing an account across organizations is not permitted.
• We may suspend or terminate an account at any time for violations of these Terms.

You agree NOT to use the service to:

• Contact anyone without lawful consent under applicable telemarketing laws (CASL in Canada, TCPA in the United States, equivalents elsewhere).
• Send messages to numbers on a Do Not Call registry without a pre-existing relationship that legally permits contact.
• Promote cannabis, firearms, gambling, adult content, deceptive financial products, or any other category prohibited by our upstream AI provider's acceptable use policy.
• Send harassing, threatening, defamatory, or fraudulent content.
• Reverse-engineer the service, scrape large portions of the dashboard, or attempt to bypass rate limits or usage caps.
• Resell the service or expose it as a white-labeled product without a separate written agreement.

We may terminate accounts that violate these rules without refund.

• New accounts receive a 14-day free trial with capped usage. Caps exist to prevent abuse and are not a representation of paid-plan limits.
• Paid plans start at $149/month USD. Current pricing is shown on our site at the time of purchase.
• Usage above your plan's included quotas may incur overage charges, which are billed monthly in arrears.
• All fees are non-refundable except where required by law.
• We may change pricing with at least 30 days' notice to existing customers.

You own the data you upload (leads, scripts, custom templates). You grant us a limited license to process that data solely to operate the service for you. We do not sell your data. We do not use your call transcripts to train AI models.

By default, raw content (transcripts, recording URLs, message bodies) is retained for 90 days, then blanked. You can configure a shorter retention window in your account settings.

You are solely responsible for ensuring your use of the service complies with all laws applicable to you, including consent capture, sender identification, opt-out handling, record-keeping, and industry-specific regulations (e.g. HIPAA, GLBA, FINRA). We provide tooling to help (consent flags, suppression lists, STOP handling) but compliance is yours, not ours.

The service is provided "as is" without warranty of any kind. We do not warrant that the service will be uninterrupted or error-free, that AI call outcomes will meet your expectations, or that any third-party processor will be continuously available. We do not guarantee any specific conversion rate, response rate, or business result.

To the maximum extent permitted by law, our total liability under these Terms is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages, or for lost profits, revenue, or business opportunity.

You agree to defend and indemnify us against claims arising from your misuse of the service, your violation of these Terms, or your violation of any law in connection with your use of the service — including claims by individuals you contacted without lawful consent.

You can cancel at any time from the dashboard. We can terminate or suspend access for material breach of these Terms. On termination we will delete your data within 30 days unless we are legally required to retain it.

These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-laws principles. The courts of that province have exclusive jurisdiction over disputes arising under these Terms.

We may update these Terms from time to time. Material changes will be announced by email to account holders at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: david@midwaymanagement.ca